Logistics
Automating Dispatch Scheduling for a Regional Logistics Operator
A workflow automation and driver mobile app that replaced manual dispatch scheduling, cutting dispatcher workload by two-thirds.
66%reduction in dispatcher workload
4.3xfaster re-routing after a driver cancellation
28%reduction in late deliveries
The Problem
Dispatchers were manually assigning drivers to routes in a spreadsheet, a process that took two people most of a shift and broke down whenever a driver called in sick.
The Solution
We built a workflow automation engine that assigns routes based on driver location, vehicle capacity, and delivery windows, paired with a cross-platform driver app that pushes assignments and captures proof-of-delivery in real time.
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